Terms & Conditions
Effective Date: 24 August 2026
1. General
These Terms & Conditions govern access to and use of the Work Artificial website and the services made available through it.
Work Artificial provides AI-powered business infrastructure designed to assist businesses with customer communications, appointment management, enquiries, follow-ups, customer service, review management, reporting and other operational processes.
By accessing the website or engaging with our services, you agree to these Terms. Where a separate written agreement has been entered into between Work Artificial and a client, that agreement will govern the commercial relationship between the parties and will take precedence over these general website terms to the extent of any inconsistency.
2. Use of the Website
The website is provided for legitimate business and informational purposes.
You must not use the website to engage in unlawful activity, attempt to obtain unauthorised access to our systems, interfere with the operation or security of the website, introduce malicious software, reproduce substantial portions of the website without permission, or otherwise use the website in a manner that may damage Work Artificial or another person.
We reserve the right to restrict access to the website where reasonably necessary to protect its operation, security or integrity.
3. Our Services
Work Artificial provides technology and infrastructure configured according to the requirements of each client.
Depending upon the service selected, an AIOS may include AI voice reception, appointment management, lead capture and follow-up, review automation, customer service automation, reporting, messaging integrations and other workflow automation.
The exact scope of a client's system, including its functionality, integrations, implementation and fees, will be determined by the applicable proposal, order, statement of work or service agreement.
4. Artificial Intelligence
The services provided by Work Artificial incorporate artificial intelligence and automated technologies.
AI systems can interpret information and generate responses without direct human intervention. Although we configure systems to operate according to the information and instructions supplied by the client, automated systems can occasionally misunderstand requests, produce an unsuitable response or encounter technical limitations.
Accordingly, Work Artificial does not warrant that every automated interaction will be error-free or that every customer request will be interpreted correctly.
Clients are responsible for ensuring that the information, policies, pricing, availability, operating hours and other business information supplied to Work Artificial are accurate and kept current.
5. Client Responsibilities
A client is responsible for providing Work Artificial with the information and access reasonably required to configure and operate its AIOS.
The client is responsible for ensuring that its use of the services complies with applicable law, including requirements relating to privacy, consumer protection, telecommunications, marketing communications and customer consent.
Where a client uses an AIOS to process customer information, the client remains responsible for determining the lawful basis for that processing and for providing customers with any notices required by law.
The client must promptly inform Work Artificial of material changes to its services, pricing, operating hours, appointment rules, cancellation policies or other information used by its AIOS.
6. Appointments and Customer Communications
Where an AIOS is connected to a client's calendar or scheduling system, Work Artificial provides the technical means through which appointments may be created, changed, cancelled or otherwise managed.
The client remains responsible for the accuracy of its calendar, availability, appointment policies and service information.
Work Artificial will not be responsible for an appointment error caused by inaccurate information supplied by the client, an unavailable or incorrectly configured third-party system, or circumstances outside Work Artificial's reasonable control.
7. SMS Messaging
Where SMS services are included, messages may be used for appointment confirmations, reminders, rescheduling, cancellations, customer support and other service-related communications.
Recipients may opt out by replying STOP to the number from which they received the message. Assistance may be requested by replying HELP or contacting hello@workartificial.com.
Message and data rates may apply. Message frequency varies according to the recipient's interaction with the relevant business.
The client is responsible for ensuring that appropriate consent has been obtained where required before sending marketing or other consent-based communications.
Work Artificial does not sell SMS opt-in information or consent records for third-party marketing purposes.
8. Intellectual Property
The Work Artificial name, branding, website, designs, written material, software, systems, processes and other intellectual property belonging to Work Artificial remain the property of Work Artificial or its licensors unless expressly agreed otherwise in writing.
Nothing in these Terms grants a user the right to reproduce, modify, distribute, reverse engineer, sell or commercially exploit Work Artificial's intellectual property without prior written permission.
A client retains ownership of materials and information supplied by that client. The client grants Work Artificial the limited right to use those materials to the extent necessary to provide the contracted services.
9. Third-Party Services
Our services may depend upon third-party platforms, including calendar providers, telecommunications providers, messaging services, AI providers, hosting providers, payment processors and other software platforms.
These services are operated independently of Work Artificial and may be subject to their own terms, availability limitations, security measures and privacy policies.
Work Artificial is not responsible for interruptions, errors or losses caused solely by a third-party provider.
10. Fees and Payment
Where payment is required, the applicable fees, billing arrangements, setup charges, recurring charges and other commercial terms will be stated in the relevant proposal, invoice or service agreement.
Where a separate client agreement exists, its payment and cancellation provisions will govern the relationship between Work Artificial and that client.
11. No Guarantee of Business Results
Work Artificial provides technology intended to improve business operations and reduce repetitive administrative work. The use of our services does not guarantee a particular level of revenue, appointments, leads, reviews, customer retention, conversion or cost savings.
Business results depend upon factors outside our control, including market conditions, customer demand, pricing, business practices, implementation and the accuracy of information supplied to the system.
12. Disclaimer of Warranties
To the fullest extent permitted by applicable law, the website and general information provided through it are supplied on an "as available" basis.
We do not guarantee that the website or services will operate continuously, remain completely free from errors or be immune from technical interruptions.
Nothing provided through the website constitutes legal, financial, medical or other professional advice.
13. Limitation of Liability
To the fullest extent permitted by applicable law, Work Artificial will not be liable for indirect, incidental, special or consequential losses arising from the use of the website or services.
Nothing in these Terms excludes or restricts liability where such exclusion or restriction is prohibited by applicable law.
Where a separate written client agreement contains specific provisions concerning liability, those provisions will apply to the extent agreed between the parties.
14. Suspension and Termination
Work Artificial may suspend access to the website or services where reasonably necessary because of unlawful use, a material breach of these Terms, non-payment, security concerns or circumstances that make continued provision of the services unreasonable.
Termination of a client's contracted services will be governed by the applicable client agreement.
15. Privacy
Information concerning the collection and processing of personal information is governed by the Work Artificial Privacy Policy.
The Privacy Policy forms part of these Terms and should be read together with them.
16. Governing Law
These Terms shall be governed by the law applicable to the legal entity operating Work Artificial, subject to any mandatory provisions of applicable law.
The governing jurisdiction and formal dispute-resolution provisions should be completed once the legal entity and jurisdiction of Work Artificial have been confirmed.
Note: this clause is intentionally left open in the source text you provided — it depends on which legal entity and country Work Artificial is ultimately registered under. Worth finalizing with whoever handles that registration before this goes live for real users.
17. Changes to These Terms
Work Artificial may amend these Terms when necessary to reflect changes to its services, business practices or legal requirements.
The latest version will be published with its effective date. Continued use of the website following publication of amended Terms constitutes acceptance of the revised Terms to the extent permitted by law.